your device - iPhone or iPad, and which iOS version
the app version, shown at the foot of Settings
what you expected to happen, and what happened instead
Before you write
Bought the upgrade and the divisions are still locked?
Open the upgrade screen and tap Restore Purchase, signed in
to the Apple Account that bought it.
Changed device? Teams, formations and matches live on
the device and travel in its backup. Rosters and formations can also be moved
screen to screen by QR code.
Lost a match? A match in progress is saved continuously
and survives the app being closed or the phone restarting.